A smart city is powered by technology and data, but it is enabled and sustained by the trust its stakeholders have with the city, its services and service providers, and with each other. When there is no trust, or that trust is lost, people will not use its services, nor will they participate and contribute input and data. The value of smart city services declines as expected outcomes do not materialize and people seek better alternatives.
Many smart city builders and technology solution providers equate smart city trust with privacy and cybersecurity. While important and relevant, these are only two elements of many that create trust in a smart city. Distilling trust into these two elements oversimplifies the challenges involved and leads to inadequate solution approaches.
In this presentation a panel of smart cities and IoT experts will discuss why the topic of trust in the smart city is a foundational one that deserves more attention that is currently given by smart city planners.
Panelists will explain why the trust factor must be considered at every stage of any smart city project. Trust must be built into the smart city ecosystem right from the outset and should be continually reaffirmed. Integrating trust into all aspects of the smart city – its beneficiaries, creators, processes, management, policies and technology – assures that the project is ultimately well-functioning, relevant and sustainable.